Terms of Service — RentGuard NYC

Last updated: 2026-05-08

1. Acceptance of Terms

By creating an account on RentGuard NYC ("RentGuard," "we," "us," "our"), or by using any of our services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the service.

These Terms are a binding contract between you and RentGuard NYC LLC, the operator of RentGuard NYC.

2. The Services

2.1 What RentGuard does

RentGuard NYC provides three services:

Building Risk Lookup — a free, AI-assisted summary of public-record indicators about a New York City building, drawn from NYC.gov Open Data sources.
Lease Review — a paid ($29 per review or included with Search Pass) AI-assisted analysis of a user-uploaded lease against a curated NYC clause library, returning a structured report citing relevant New York statutes and regulations.
FARE Act Compliance Check — a check of a listing or lease term against NYC's FARE Act (Local Law 2024/119), with optional generation of a draft DCWP complaint letter that the user reviews and submits.

2.2 What RentGuard is not

RentGuard NYC is not a law firm and does not provide legal services. Use of the service does not create an attorney-client relationship.

RentGuard NYC is not a real estate broker or licensed real estate professional. We do not represent landlords, buildings, or tenants in any real estate transaction.

RentGuard NYC is not a tenant advocacy organization. We do not advocate, mediate, or negotiate on your behalf.

RentGuard NYC is not an insurance broker. Where we link to renters insurance, the linked insurer (currently Lemonade) is the licensed insurance entity; we are an affiliate referrer only.

RentGuard NYC is not affiliated with the City of New York, HPD, DOB, DCWP, the NYC Public Advocate's Office, or any other government agency. References to public-record sources do not imply endorsement.

2.3 No legal advice

Reports and outputs from RentGuard NYC are general information about New York rental law as it relates to clauses or fact patterns matching certain library entries. They are not legal advice. They do not analyze your specific situation against your specific facts. Whether any particular clause is enforceable or what you should do about any flagged item are questions only a licensed New York attorney can answer for you. Always consult an attorney before acting.

2.4 AI processing

Reports are produced with the assistance of AI models. AI models can make mistakes. Reports include citations to underlying sources or statutes; you should verify against the cited source. We do not guarantee the accuracy or completeness of any AI-generated output.

3. Accounts

3.1 Eligibility

You must be at least 18 years old and able to form a binding contract under New York law. If you are using RentGuard NYC on behalf of an entity, you represent that you have authority to bind that entity.

3.2 Account responsibility

You are responsible for keeping your password confidential and for all activity on your account. Notify us immediately at security@rentguard.nyc if you believe your account has been accessed without your authorization.

3.3 Accurate information

You agree to provide accurate, current, and complete information when creating your account and to keep it updated.

4. Payment, Refund, and Subscription

4.1 One-time lease review

Lease reviews are $29 per review at the time of these Terms. Price may change; we will not change the price of a review you have already paid for.

4.2 Search Pass subscription

Search Pass is $14.99 per month at the time of these Terms. Subscriptions auto-renew monthly until canceled. You can cancel at any time from your account dashboard; cancellation takes effect at the end of the current billing period.

4.3 Refund policy

One-time lease reviews. We offer a refund within 7 days of purchase if the report did not generate, if the report failed to identify clauses we represent the library covers, or if you simply changed your mind before viewing the unlocked report. If you have viewed the unlocked report, refunds are evaluated case-by-case and at our discretion.
Search Pass. We offer a refund of the most recent monthly charge if you cancel within 7 days of that charge and have used fewer than 5 building searches and zero lease reviews in that billing period.
No refund on used credits. Lease review credits included with Search Pass are not refundable once used.

4.4 Payment processing

Payments are processed by Stripe. We do not store full card numbers on our servers.

4.5 Taxes

Stated prices do not include applicable sales or other taxes; we will collect and remit these where required.

5. Affiliate Disclosure

RentGuard NYC earns affiliate commissions from links to Lemonade renters insurance ($25.50 per qualified policy purchase) and from Bellhop and Moved moving services ($20–$50 per qualified lead). We disclose this commission at the point of click-through, in this Section 5, and on our "How we make money" page.

We do not receive commissions or any other compensation from landlords, building owners, or real estate brokers. Our building risk reports, lease review reports, and FARE Act compliance checks are generated independently of any commercial relationship and are not adjusted to favor or disfavor any landlord, building, or property.

6. Acceptable Use

You agree not to:

Upload lease documents that you do not have the right to upload.
Use the service to infringe any third party's intellectual property, privacy, or other rights.
Use the service to scrape, crawl, or systematically extract data, except as expressly permitted.
Resell or redistribute reports or outputs without our prior written consent.
Use the service to harass, defame, or threaten any person, including any landlord, broker, or property manager.
Reverse-engineer, decompile, or attempt to extract the source code, models, prompts, or clause library.
Use the service in violation of applicable law.

7. Intellectual Property

7.1 Our IP

We own the RentGuard NYC website, software, clause library, report templates, prompts, and content, except for: (a) information sourced from NYC.gov public records, which is the property of the City of New York or its agencies; and (b) your content (see Section 7.2).

7.2 Your content

You retain all rights in lease PDFs and other content you upload. By uploading, you grant us a limited, non-exclusive, worldwide, royalty-free license to process the content for the purpose of providing the service to you and complying with our legal obligations. You can delete your content at any time, subject to the retention rules described in our Privacy Policy.

7.3 No model training

We do not use your uploaded content (lease text or otherwise) to train, fine-tune, or otherwise improve any AI model — ours or our providers'. See our Privacy Policy, Section 4.

7.4 Reports

Each report we generate for you is provided to you under a non-exclusive, non-transferable license for your personal use. You may not resell, repackage, or publish reports as a service to others.

8. Disclaimer of Warranties (AS-IS)

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE;
AI-GENERATED OUTPUTS WILL BE ACCURATE, COMPLETE, OR FREE FROM MISSED OR MISCLASSIFIED CLAUSES;
PUBLIC-RECORD DATA WILL BE CURRENT, COMPLETE, OR FREE FROM ERRORS IN THE UNDERLYING NYC.GOV SOURCES;
THE SERVICE IS A SUBSTITUTE FOR LEGAL ADVICE FROM A LICENSED ATTORNEY.

YOU USE THE SERVICE AT YOUR OWN RISK AND YOU ARE RESPONSIBLE FOR INDEPENDENTLY VERIFYING ANY OUTPUT BEFORE RELYING ON IT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT WILL RENTGUARD NYC, ITS OWNERS, OR ITS AFFILIATES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, OR LOSSES ARISING FROM YOUR RELIANCE ON ANY OUTPUT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100).

THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STATUTE, OR OTHERWISE) AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

10. Indemnification

You will indemnify and hold harmless RentGuard NYC and its owners, agents, and affiliates from and against any third-party claims, losses, and expenses (including reasonable attorneys' fees) arising out of: (a) your violation of these Terms; (b) your violation of any law or third-party right; or (c) your misuse of any output from the service, including any action you take against a landlord, broker, or other party in reliance on a report.

11. Dispute Resolution; Arbitration; Class Waiver

11.1 Informal resolution first

Before filing any formal claim, you agree to first contact us at legal@rentguard.nyc with a description of the dispute. We will attempt to resolve the dispute informally within 30 days.

11.2 Binding arbitration

If informal resolution fails, you and RentGuard NYC agree that any claim, dispute, or controversy arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be held in New York County, New York, or by video conference at your election. Judgment on the award may be entered in any court of competent jurisdiction.

11.3 Class action waiver

YOU AND RENTGUARD NYC EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. CLAIMS MUST BE BROUGHT INDIVIDUALLY.

11.4 Carve-outs

Notwithstanding the foregoing:

Either party may bring an individual action in small claims court if the claim qualifies and remains in that court.
Either party may seek injunctive relief in court for misuse or infringement of intellectual property rights.
This Section 11 does not waive any non-waivable right under applicable law.

11.5 Severability

If any provision of this Section 11 is held unenforceable, the remainder will continue to apply, except that if the class action waiver is held unenforceable, then the entire Section 11 (including arbitration) will be void and disputes will proceed in court under Section 12.

12. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. To the extent any dispute is not subject to arbitration under Section 11, you and RentGuard NYC agree to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.

13. Modifications

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice on the site at least 30 days before the changes take effect. Your continued use after the effective date constitutes acceptance.

14. Termination

You can terminate your account at any time by following the instructions in your account dashboard or by emailing privacy@rentguard.nyc.

We can suspend or terminate your account if you breach these Terms, if we are required to do so by law, or for legitimate operational reasons (with reasonable notice where practicable). We will attempt to provide a refund of any unused subscription fees on operationally reasonable terms.

Sections 7 (IP), 8 (Warranty Disclaimer), 9 (Limitation of Liability), 10 (Indemnification), 11 (Dispute Resolution), 12 (Governing Law), and any other section that by its nature should survive, will survive termination.

15. Miscellaneous

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and RentGuard NYC about the service.
No waiver. Our failure to enforce any provision is not a waiver.
Severability. If any provision is held unenforceable, the remainder continues in effect.
Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
No third-party beneficiaries. These Terms do not create third-party beneficiary rights.
Notices. Notices to you will be sent to the email on file. Notices to us should be sent to legal@rentguard.nyc and to the mailing address in the Privacy Policy.

16. Contact

Legal questions or notices: legal@rentguard.nyc General support: support@rentguard.nyc Privacy: privacy@rentguard.nyc

End of Terms of Service.